COVID-19 Health and Safety Policies

For the safety and comfort of performers and guests, Enchanted Fables has the following policies in place. We appreciate your patience and understanding!

*As per the COVID-19 PHO update effective December 22nd, 2021, and extended as of January 18th, 2022, Enchanted Fables cannot attend in-person parties or events until at least February 16th.  According to the mandate, “indoor organized gatherings of any size are not allowed. This includes gatherings like New Year’s Eve parties, weddings… or other life events or celebrations”.

*Enchanted Fables is currently tentatively booking parties and events for after January 18th, 2022, as that is the next scheduled Provincial Health Order update. We will email all clients after the next scheduled update on February 16th to either confirm their in-person party, or offer alternative options if the mandate continues to stipulate no organized gatherings.

*As per the COVID-19 PHO update on December 17th, 2021, all parties can only have a maximum of 10 guests from outside of the household until further notice. Please note that this 10 guest maximum includes any characters and hosts from Enchanted Fables.

*As per the COVID-19 PHO update on December 17th, 2021, clients must ensure all guests over the age of 12 are fully immunized. As guests at events, Enchanted Fables takes no responsibility for ensuring party guests are immunized.

*Performers are all fully immunized, and can show records as needed for indoor events.

*Performers will wear a non-medical mask for the duration of all indoor events. Guests above the age of three are also strongly encouraged to wear a mask.

*There will be a party host out of costume at every visit – they will wear a mask and guide all guests to adhere to our social distancing requests.

*All costumes and party supplies are thoroughly sanitized at the end of each event day. In the instance that there is more than one event in a day, we will sanitize our party supplies, our phones, and our hands.

*We are only offering 30 minute private parties and events at this time due to COVID-19 and risk of exposure over time. Corporate events, school visits, etc. can request a shorter or longer time frame, provided all COVID-19 regulations are in place.

*We have temporarily eliminated any games and activities, such as tattoos and makeovers, that require physical interaction between the performer and party guests. Sadly, we must also refrain from hugs and high fives.

*In accordance with social distancing measures, your event space must be large enough for party guests to maintain a minimum of two meters from the performers at all times.

*Upon booking a party or event with us, we provide a PDF outlining our Health and Safety Policies in detail. We also provide an online link to a form – customers must read and submit the form before booking is complete to ensure they understand our policies.

*In the event a performer feels sick in any way or has been exposed to a positive case of COVID-19, they will be replaced by one who is feeling well AND who is not in that performer’s household or social bubble. We will do our best to replace the performer, but in the event we are unable to find a suitable replacement, we can offer to postpone or refund the event.

*In the event that the customer or anyone in the social bubble or household of the customer that we are going to do an appearance with is feeling sick or has been exposed to a positive case of COVID-19, we must be informed. We will reschedule if this is the case, or will offer a virtual alternative.

*If at any point, authorities roll back to a previous phase in the back to work plan, we will also roll back our services as necessary to adhere to the guidelines in place.

These policies are in accordance with recommendations from health authorities. They have been put in place to keep both our customers and our performers safe. If rules are not followed and our performer feels unsafe at any time during their visit with you, they will politely leave the party. A refund will not be issued in this case. Thank you for your understanding!