FAQs

Enchanted Fables Princess Parties is a small business in Victoria, BC that specializes in children’s entertainment. We are happy to provide entertainment services for birthday parties, holiday parties, special events, business, corporate, and charity events. We provide an in-character, professional performer for your event, with beautiful and authentic handmade costumes. We are a licensed business and fully insured. Our COVID-19 policies can be found here.

Booking a Party/Event –

How do I book my party?
You can contact us via our website forms here. We require party details such as your preferred arrival time, date, location, characters, etc. Once we have confirmed these important details, we will send you our party contract and invoice documents. When you receive your invoice, we require a $50.00 deposit to be made to confirm your booking. This deposit will be put towards your final balance and can be done via e-transfer. Once you have received our confirmation email with all of the party details and paid your deposit, you are entered in our Party Calendar and are officially booked with us!

When should I book my party?
We suggest you book with us at least 6-8 weeks before your preferred date. Our bookings are on a first-come, first-serve basis. If you are flexible with your event start time, it is easier for us to book you in.

How do I pay for my party?
Once you have received our invoice, you may use e-transfer to pay the amount listed on your invoice and for your deposit. We require a non-refundable $50.00 deposit to be made as soon as possible to secure your booking. The remaining balance is due by the start of the party – either in advance via e-transfer, or via cash or cheque to the party host before the party begins.

Should I tip the performers?
Our performers greatly appreciate gratuities and will accept any offered! We accept gratuities via cash or cheque at the event, or by or e-transfer.

What is the party contract?
Our party contract is a standard event contract that all clients are required to read and sign, to protect both parties from any liabilities. It can be filled out on any electronic device.

Do you send out a confirmation email before the day of the party?
We no longer send confirmation emails, but feel free to contact us if you have any questions. We always call the contact number five minutes before the start time of the event to confirm that everyone is ready for the character to make their entrance!

What if I need to cancel/reschedule my party event?
We ask that you give us at least 48 hours notice if you need to cancel or reschedule your event, though we recognize with cold-and-flu-like symptoms or COVID-19 exposure, you may need to give us shorter notice. Our $50.00 deposit is non-refundable for cancelled parties. If you reschedule, we will use your deposit towards your rescheduled party. Rescheduling a party is subject to date and time availability. In the event a Provincial Health Order mandate restricts organized indoor gatherings, or the scheduled performer cannot attend due to illness or COVID-19 exposure and we cannot find a suitable replacement, a refund can be issued if rescheduling or switching to a virtual event isn’t a viable option.

Are you doing indoor events and parties?

Starting November 1st 2021, we are happy to perform at indoor events as long as the Provincial Health Order mandate allows for indoor organized gatherings! We have special policies in place for the safety and comfort of all, that can be seen here.

 

Travel/Location –

How far do you travel?
IN VICTORIA: We service the city of Victoria for no extra travel fees. The areas of Langford, Sidney, Saanichton, Sooke, Brentwood Bay, North Saanich, and north of the Malahat are subject to a travel fee depending on location – this price reflects a flat fee that covers both the travel time for our performer and attendant, as well as fuel. Please note that we do in-person events north of the Malahat from the Spring to Fall only, for the safety of our performers due to the unpredictability of the weather in the winter months. Our flat rates are as follows:

  • Brentwood Bay: $10
  • Cobble Hill: $40
  • Colwood/Metchosin/Happy Valley: $15
  • Cowichan Bay: $40
  • Duncan: $60
  • Langford: $10
  • Mill Bay: $40
  • North Saanich: $15
  • Saanichton: $10
  • Shawnigan Lake: $45
  • Sidney: $15
  • Sooke: $40

IN NANAIMO: If we are available and travel conditions are ideal, we service the city of Nanaimo, Parksville,  Nanoose Bay, Lantzville, Gabriola, Cedar, Cassidy,  Ladysmith, and Chemainus. Travel fee prices for these areas reflect a flat fee that covers travel time for our performer and attendant, as well as fuel – please contact us for a quote!

Do you entertain at parks, daycares, rec centres, or other venues besides houses?
Yes! We can travel to any venue your party is located at. Some venues have their own restrictions and guidelines, so please check if your venue allows outside entertainment before booking with us. If you need help deciding on a venue or want suggestions for one, please contact us and we can help!

Can I have my party/event outdoors?
Parties or events may be held outdoors, but only if the circumstances meet the following requirements:

  • The temperature is between 15 and 26 degrees celsius
  • It is not rainy or windy
  • It is not muddy

If such conditions exist, we require alternative accommodations and your character will request the party be moved indoors. This is to ensure your performer is safe and at their best at your party, and that the activities run smoothly!

 

Characters/Packages –

Am I able to book more than one Character?
Absolutely! Contact us if you’d like to book more than one character – we can accommodate based on availability.

Can I book a character for less than 30 minutes? Can I book a character for longer than 30 minutes?
Unfortunately we are only offering 30 minute private parties and events at this time due to COVID-19 and risk of exposure over time. Corporate events, school visits, etc. can request a shorter or longer time frame provided all COVID-19 regulations are in place.

What if we want a specific/different activity to be included in the party package?
Please contact us for this request.

Can I request a character that you don’t currently offer?
At this time we are only offering the characters listed on our Characters page. More characters coming soon!

 

Other –

Who do you hire as performers?
We hire professional young adults with experience or training in acting, singing, or childcare. Our founder is a graduate of the University of Victoria with a Bachelor of Fine Arts in Theatre/Acting, and has also worked as a character performer for Walt Disney World! Our owner is a graduate of the Victoria Academy of Dramatic Arts, and is currently enrolled at Camosun College in the Early Learning and Care Program. Because of their extensive background in performing and working with children, they look to hire only the best. Most of our performers are current or graduating post-secondary theatre students with years of performing experience and training.

Are you a recognized business?
Yes! We are a registered business with the City of Victoria and Province of British Columbia. Our inter-municipal business license allows us to provide services all over Vancouver Island! We are also fully insured, and each performer has been subjected to a Criminal Record Check. We take pride in being a professional party business!

What is your privacy policy?

Our privacy policy can be found here.