FAQs

Enchanted Fables Princess Parties is a locally owned business in Victoria, BC that specializes in children’s entertainment. We are happy to provide entertainment services for birthday parties, holiday parties, special events, business, corporate, and charity events. We provide an in-character, professional Princess performer for your event, with beautiful and authentic handmade costumes. We are a licensed business and fully insured.

Booking a Party/Event –

How do I book my party?
You can contact us via our website form here. We require party details such as the arrival time, date, location, party package, characters, and activities. Once we have confirmed these important details, we will send you our party contract and invoice documents through Paypal. When you receive your invoice, we require a $50.00 deposit to be made to confirm your booking. This deposit will be put towards your final balance and can be done via Paypal or e-transfer.

Once you have received our confirmation email with all of the party details and paid your deposit, you are entered in our Party Calendar and are officially booked with us!

When should I book my party?
We suggest you book with us 4-8 weeks before your preferred date. Our bookings are a first-come, first-serve basis. If you are flexible with your event start time, it is easier for us to book you in.

How do I pay for my party?
Once you have received our invoice, you may use Paypal to pay the amount listed on your invoice and for your deposit. We require a non-refundable $50.00 deposit to be made as soon as possible to secure your booking. The remaining balance is due no later than 24 hours before the start of your party. Failure to pay 24 hours in advance will forfeit your booking and we cannot guarantee we will continue to reserve your time and have performers ready to appear at your event.

Should I tip the performers?
Our performers greatly appreciate gratuities and will accept any offered!

What is the party contract?
Our party contract is a standard event contract that all clients are required to read and sign, to protect both parties from any liabilities. It can be filled out on the computer via a PDF program, or printed and filled out by hand; you may then scan the contract and email it back to us, or give it to us on the day of your party.

Do you send out a confirmation email before the day of the party?
We no longer send confirmation emails, but feel free to contact us if you have any questions. We always call the contact number five minutes before the start time of the event to confirm that everyone is ready for the character to make their entrance!

What if I need to cancel/reschedule my party event?
We ask that you give us at least 48 hours notice if you need to cancel or reschedule your event. Our $50.00 deposit is non-refundable for cancelled parties. If you reschedule, we will use your deposit towards your rescheduled party.

Rescheduling a party is subject to date and time availability.

Travel/Location –

How far do you travel?
We service the city of Greater Victoria, Esquimalt, Saanich, Colwood, and View Royal. The areas of Langford, Sidney, Saanichton, Sooke, Brentwood Bay, and North Saanich are subject to a travel fee depending on location:

Brentwood Bay: $10
Cobble Hill: $35
Colwood: $10
Duncan: $50
Langford: $10
Mill Bay: $30
North Saanich: $15

Saanichton: $10
Shawnigan Lake: $30
Sidney: $15
Sooke: $20

Do you entertain at parks, daycares, rec centres, or other venues besides houses?
Yes! We can travel to any venue your party is located at. Some venues have their own restrictions and guidelines, so please check if your venue allows outside entertainment before booking with us. If you need help deciding on a venue or want suggestions for one, please contact us and we can help!

Can I have my party/event outdoors?
Parties or events may be held outdoors, but only if the circumstances meet the following requirements:
The temperature is between 15 and 26 degrees celsius
It is not rainy or windy
It is not muddy

If such conditions exist, we require alternative accommodations and your character will request the party be moved indoors. This is to ensure your performer is safe and at their best at your party, and that the activities run smoothly!

Characters/Packages –

Am I able to book more than one Character?
Absolutely! Contact us if you’d like to book more than one character – we can accommodate based on availability.

Can I book a character for less than 45 minutes? Can I book a character for longer than 45 minutes?
Unfortunately we are only offering a 45 minute package for Birthday parties at this time. Events, school visits, etc. can request a shorter or longer time frame.

What if we want a specific/different activity to be included in the party package?
Please contact us for this request.

Can I request a character that you don’t currently offer?
Unfortunately we are only offering the characters we list under our Characters page.

Other –

Who do you hire as performers?
We hire professional young adults with experience or training in acting, singing, or childcare. Our owner is a graduate of the University of Victoria with a Bachelor of Fine Arts in Theatre/Acting, and has also worked for the big Mouse himself! Because of her extensive background in performing and working with children, she looks to hire only the best. Most of our performers are current or graduating post-secondary Theatre students with Bachelor Degrees and years of training.

Are you a recognized business?
Yes! We are a registered business with the Township of Esquimalt and Province of British Columbia. Our inter-municipal business license allows us to provide services all over lower Vancouver Island! We are also fully insured, and each performer has been subjected to a Criminal Record Check. We strive to be a professional party business!