FAQs

Enchanted Fables Princess Parties is a locally owned business in Victoria, BC that specializes in children’s entertainment. We are happy to provide entertainment services for birthday parties, holiday parties, special events, business, corporate, and charity events. We provide an in-character, professional Princess performer for your event, with beautiful and authentic handmade costumes. We are a licensed business and fully insured.

Booking a Party/Event –

How do I book my party?
You can contact us via our website form here, or email info@enchantedfables.com
We require party details such as the arrival time, date, location, party package, characters, and activities. Once we have confirmed these important details, we will send you our party contract and invoice documents through email. When you have received our confirmation email with all of the party details, you are entered in our Party Calendar and are officially booked with us! We send out one final email 1-2 days before your party date to make sure everything is perfect for your little one’s party!

When should I book my party?
We suggest you book with us 4-8 weeks before your preferred date. Our bookings are a first-come, first-serve basis. If you are flexible with your event start time, it is easier for us to book you in.

How do I pay for my party?
Once you have received our invoice, you may choose to pay in advance through email transfer. We will also accept cash or cheque on the day of the party, either just before our performers make their entrance, or once the performers are finished and being escorted out of the event.

Should I tip the performers?
Our performers greatly appreciate gratuities and will accept any offered!

What is the party contract?
Our party contract is a standard event contract that all clients are required to read and sign, to protect both parties from any liabilities. It can be filled out on the computer via a PDF program, or printed and filled out by hand; you may then scan the contract and email it back to us, or give it to us on the day of your party.

Do you send out a confirmation email before the day of the party?
Yes we do! Approximately 1-2 days before the date of your event, we will email you to confirm our arrival time and party plan!

What if I need to cancel/reschedule my party event?
We ask that you give us at least 48 hours notice if you need to cancel or reschedule your event. Rescheduling a party is subject to date and time availability.

What if I want to change the party package I originally booked?
We ask that you notify us at least 48 hours in advance if you want to change your party package. We need to coordinate with our performers, so changing the length of time for the party packages is subject to availability. If you need to switch to a smaller party package, we will adjust the invoice and party package price to include a $20 rescheduling fee. There is no rescheduling fee if you’d like to upgrade your party package.

Travel/Location –

How far do you travel?
We service the city of Greater Victoria, Esquimalt, Saanich, Colwood, and View Royal. The areas of Langford, Sidney, Saanichton, Sooke, Brentwood Bay, and North Saanich are subject to a travel fee depending on location:
North Saanich: $10
Sidney: $15
Langford: $10
Sooke: $20
Mill Bay: $30
Shawnigan Lake: $30
Cobble Hill: $35
Duncan: $50

Do you entertain at parks, daycares, rec centres, or other venues besides houses?
Yes! We can travel to any venue your party is located at. Some venues have their own restrictions and guidelines, so please check if your venue allows outside entertainment before booking with us. If you need help deciding on a venue or want suggestions for one, please contact us and we can help!

Can I have my party/event outdoors?
Parties or events may be held outdoors, but only if the circumstances meet the following requirements:
The temperature is between 15 and 26 degrees celsius
It is not rainy or windy
It is not muddy

If such conditions exist, we require alternative accommodations and your character will request the party be moved indoors. This is to ensure your performer is safe and at their best at your party, and that the activities run smoothly!

Characters/Packages –

Am I able to book just one Character?
Absolutely! Contact us if you’d like to book just one character – we can create a custom party package and package price for you!

Can I book a character for less than an hour? Can I book a character for longer than 1 ½ hours?
Yes you can! Contact us with an idea of how long you’d like our character to visit, and we can create a custom party package and price for what you need!

What if we want a specific/different activity to be included in the party package?
We can make that happen! Do you want a specific activity not included in our packages? Want an activity included in one package but not the other? Don’t want a certain activity at all? We can customize our packages to include everything you want and more!

Other –

Who do you hire as performers?
We hire professional young adults with experience or training in acting, singing, or childcare. Our owner is a graduate of the University of Victoria with a Bachelor of Fine Arts in Theatre/Acting, and has also worked for the big Mouse himself! Because of her extensive background in performing and working with children, she looks to hire only the best. Most of our performers are current or graduating post-secondary Theatre students with Bachelor Degrees and years of training.

Are you a recognized business?
Yes! We are a registered business with the Township of Esquimalt and Province of British Columbia. We are also fully insured, and each performer has been subjected to a Criminal Record Check. We strive to be a professional party business!