FAQs

Enchanted Fables Princess Parties is a small business in Victoria, BC that specializes in children’s entertainment. We are happy to provide entertainment services for birthday parties, holiday parties, special events, business, corporate, and charity events. We provide an in-character, professional performer for your event, with beautiful and authentic handmade costumes. We are a licensed business and fully insured. Our COVID-19 policies can be found here.

Booking a Party/Event –

How do I book my party?
You can submit a booking request here. We require party details such as your preferred arrival time, date, location, characters, etc. Once we have confirmed these important details, we will send you a confirmation email with your invoice. When you receive your invoice, we require a $50.00 deposit to be made to confirm your booking. This deposit will be put towards your final balance and can be done securely online. Once you have received our confirmation email with all of the party details and paid your deposit, you are entered in our Party Calendar and are officially booked with us!

When should I book my party?
We suggest you book with us at least 8-10 weeks before your preferred date. Our bookings are on a first-come, first-serve basis. If you are flexible with your event start time, it is easier for us to book you in.

How do I pay for my party?
Once your party details are confirmed, you will be provided with a link to pay securely online through Square. You may choose to pay the entire balance, or the $50 deposit. An email reminder will be sent regarding any remaining balance owed, which is due seven days prior to your event.

Should I tip the performers?
Our performers greatly appreciate gratuities and will accept any offered! We accept gratuities via cash given to your party host at the event.

Do you send out a confirmation email before the day of the party?
We do! We sent a confirmation email within 3 days of your event. We also call the contact number five minutes before the start time of the event to confirm that everyone is ready for the character to make their entrance!

What if I need to cancel/reschedule my party event?
We ask that you give us at least 48 hours notice if you need to cancel or reschedule your event, though we recognize with cold-and-flu-like symptoms or COVID-19 exposure, you may need to give us shorter notice. Our $50.00 deposit is non-refundable for cancelled parties. If you reschedule, we will use your deposit towards your rescheduled party. Rescheduling a party is subject to date and time availability. In the event a Provincial Health Order mandate restricts organized indoor gatherings, or the scheduled performer cannot attend due to illness or COVID-19 exposure and we cannot find a suitable replacement, a refund can be issued if rescheduling or switching to a virtual event isn’t a viable option.

Are you doing indoor events and parties?

Starting November 1st 2021, we are happy to perform at indoor events as long as the Provincial Health Order mandate allows for indoor organized gatherings! We have special policies in place for the safety and comfort of all, that can be seen here.

 

Travel/Location –

What are your travel fees?
We are happy to travel to event locations within 10km round-trip from the company office in Oak Bay free of charge. Any distance beyond 10km round-trip is subject to a travel fee of 50 cents per kilometer for fuel.

For parties and events west of Metchosin and north of Goldstream, please note that there will be an additional flat rate of $20/hour per person for travel time from the company office.

Do you entertain at parks, daycares, rec centres, or other venues besides houses?
Yes! We can travel to any venue your party is located at. Some venues have their own restrictions and guidelines, so please check if your venue allows outside entertainment before booking with us. If you need help deciding on a venue or want suggestions for one, please contact us and we can help!

Can I have my party/event outdoors?
Parties or events may be held outdoors, but only if the circumstances meet the following requirements:

  • The temperature is between 15 and 26 degrees celsius
  • It is not rainy or windy
  • It is not muddy

If such conditions exist, we require alternative accommodations and your character will request the party be moved indoors. This is to ensure your performer is safe and at their best at your party, and that the activities run smoothly!

 

Characters/Packages –

Am I able to book more than one Character?
Absolutely! Contact us if you’d like to book more than one character – we can accommodate based on availability.

Can I book a character for less than 30 minutes? Can I book a character for longer than 30 minutes?
Unfortunately we are only offering 30 minute private parties and events at this time due to COVID-19 and risk of exposure over time. Corporate events, school visits, etc. can request a shorter or longer time frame provided all COVID-19 regulations are in place.

What if we want a specific/different activity to be included in the party package?
Please contact us for this request.

Can I request a character that you don’t currently offer?
At this time we are only offering the characters listed on our Characters page. More characters coming soon!

Do you offer all-in-one party packages?

We do! We currently have a variety of Snow Sisters Party Packages, that can be found here!

Can you recommend a bakery or somewhere I can find decorations locally?

Absolutely! Check out some of our favourite local businesses to complete your party here!

 

Other –

Who do you hire as performers?
We hire professional young adults with experience or training in acting, singing, or childcare. Our founder is a graduate of the University of Victoria with a Bachelor of Fine Arts in Theatre/Acting, and has also worked as a character performer for Walt Disney World! Our owner is a graduate of the Victoria Academy of Dramatic Arts, and is currently enrolled at Camosun College in the Early Learning and Care Program. Because of their extensive background in performing and working with children, they look to hire only the best. Most of our performers are current or graduating post-secondary theatre students with years of performing experience and training.

Are you a recognized business?
Yes! We are a registered business with the City of Victoria and Province of British Columbia. Our inter-municipal business license allows us to provide services all over Vancouver Island! We are also fully insured, and each performer has been subjected to a Criminal Record Check. We take pride in being a professional party business!

What is your privacy policy?

Our privacy policy can be found here.